Shipping & Delivery Policy

Effective Date: 01 July 2026

Last Updated: 20 Sept 2026

At Deepangan Lights, we strive to ensure that your orders are processed and delivered safely and efficiently. This Shipping & Delivery Policy explains our order processing, shipping timelines, tracking updates, and arrangements for specialized or urgent deliveries.

We offer international shipping, subject to product availability, destination, and applicable shipping and logistics conditions.

1. Order Processing and Dispatch

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed and dispatched within 1–2 business days.
Once your order has been dispatched, shipping details and available tracking information will be shared with you via email and/or SMS, as applicable.
Processing and dispatch timelines may vary depending on product availability, order verification, holidays, unforeseen circumstances, or other factors that may affect fulfillment.

The 1–2 business day timeline refers to the expected time required to process and dispatch an order. It does not represent a guaranteed delivery date.

2. International Shipping

We offer shipping to international destinations, subject to shipping service availability and the delivery location.

International shipping availability, delivery timelines, and charges may vary based on:

Destination country and postal address.
Shipping provider availability.
Product characteristics and package requirements.
Applicable customs, duties, taxes, and import requirements.
Local delivery restrictions or logistical conditions.

Customers are responsible for providing accurate and complete delivery information and complying with applicable import requirements in their destination country.

Any applicable customs duties, import taxes, or other destination-specific charges will be handled in accordance with applicable laws and the shipping arrangements communicated at the time of purchase, where relevant.

3. Shipping Partners

We work with different shipping and logistics service providers to deliver orders to our customers.

Depending on your delivery location, order details, and logistics availability, your order may be shipped through a suitable delivery partner.

The shipping provider assigned to your order may vary. Relevant shipping details will be communicated through email and/or SMS, as applicable.

4. Shipping Charges

Standard shipping charges are calculated at checkout.

The shipping charges applicable to your order may depend on factors such as:

Delivery destination.
Shipping service selected or available.
Package size, weight, and characteristics.
Applicable international shipping requirements.

The shipping charges displayed at checkout should be reviewed before completing your purchase.

Additional charges may apply for specialized or urgent delivery arrangements, as described in this policy.

5. Shipment Tracking

We provide shipment tracking information where available from the shipping or logistics provider.

Once your order has been dispatched, available tracking details may be shared with you via email and/or SMS, as applicable.

Tracking information may include:

Name of the shipping or logistics provider.
Shipment tracking number or tracking reference.
Relevant tracking link, where available.
Shipment status updates, where supported by the delivery provider.

Tracking availability and the frequency of status updates depend on the shipping provider and the service used for your order.

If tracking information is not available for a particular shipment, we will share the available shipping details through the applicable communication channel.

6. Delivery Timelines

The actual delivery timeline depends on your destination, shipping provider, selected service, customs processing, and other logistical factors.

While we aim to process and dispatch orders within 1–2 business days, the actual delivery date will depend on the shipping service and destination.

For international orders, customs clearance and other import-related procedures may affect delivery timelines.

The dispatch timeline is not a guaranteed delivery date.

If you experience a delay or require assistance with a shipment, please contact our customer support team using the contact details provided on our Website.

7. Specialized and Urgent Delivery Requests

If you require specialized delivery, urgent delivery, expedited shipping, or any other delivery arrangement outside our standard shipping process, please contact us separately before placing your order, or as soon as possible after placing your order.

We will review your request based on product availability, delivery location, shipping provider availability, and other applicable conditions.

Please note:

Specialized or urgent delivery arrangements may not always be available.
Additional charges may apply.
Any additional charges for specialized or urgent delivery will be quoted separately before confirmation.
Delivery timelines for urgent or specialized requests will depend on the feasibility and confirmation of the requested service.

Please contact us separately if you have a specific delivery requirement so that we can assess the available options and provide a quotation, where applicable.

8. Delivery Address and Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

This may include:

Full recipient name.
Complete delivery address.
Correct postal code.
Valid mobile number and email address.
Any relevant delivery instructions.

Deepangan Lights shall not be responsible for delays or failed deliveries resulting from inaccurate or incomplete information provided by the customer, subject to applicable law.

If you need to update your delivery details after placing an order, please contact us as soon as possible. We will try to accommodate the request where the order status and logistics arrangements permit.

9. Delivery Delays and Unforeseen Circumstances

Although we aim to process and dispatch orders within the stated timeline, delivery may be delayed due to circumstances beyond our reasonable control, including:

Weather conditions or natural events.
Transportation and logistics disruptions.
Public holidays or operational closures.
Customs clearance and import-related procedures.
Incorrect or incomplete delivery information.
Delivery location restrictions.
Delays caused by shipping or logistics providers.
Other unforeseen circumstances affecting transportation or delivery.

We will make reasonable efforts to assist you with shipment-related concerns and provide available updates when appropriate.

10. Damaged, Incorrect, or Missing Deliveries

If you receive a package that appears damaged, contains an incorrect item, or if your shipment is reported as delivered but you have not received it, please contact us within 12 hours of delivery, as applicable.

Please provide your order number and relevant details so that we can review the issue and coordinate with the applicable shipping provider, where necessary.

We recommend providing photographs or other supporting information, where available, for damaged or incorrect deliveries to help us assess the issue.

Any claims, investigations, replacements, refunds, or other resolutions will be handled in accordance with our applicable policies and the circumstances of the order, subject to applicable law and any relevant shipping or carrier requirements.

For information about cancellations, returns, and refunds, please refer to our Refund & Cancellation Policy.

11. Contact Us

For questions regarding shipping, delivery timelines, tracking information, or specialized delivery requests, please contact us:

Business Name: Deepangan Lights

Website: https://deepanganlights.com/

Email: hello [at] deepanganlights.com

Business Address: Patil Hill View Society, Handewadi, Pune, MH – 412308

We will be happy to assist you with your shipping and delivery inquiries.