Privacy Policy

Effective Date: 01 July 2026

Last Updated: 20 Sept 2026

Welcome to Deepangan Lights. This Privacy Policy explains how Deepangan Lights (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit or use our website, https://deepanganlights.com/ (the “Website”), browse our products, place an order, or interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue using the Website.

1. Information We Collect

We may collect the following categories of information when you interact with our Website.

1.1 Personal Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping or delivery address
  • Order details, including products purchased and order value
  • Information you provide when contacting customer support
  • Any other information you voluntarily submit through our Website

We collect only the information reasonably necessary for the relevant purpose, such as processing your order, delivering your products, and providing customer support.

1.2 Payment and Transaction Information

We use Razorpay as our payment gateway to facilitate online payments.

When you make a payment through our Website, payment-related information may be processed by Razorpay in accordance with its applicable privacy policy and terms.

We may receive information such as:

  • Payment status (successful, failed, pending, or refunded)
  • Transaction ID or payment reference
  • Order and payment reconciliation details
  • Other transaction information made available to us by the payment service provider

We do not intend to store your complete debit card, credit card, or other payment instrument credentials on our own servers. Payment information is processed through the payment gateway and its applicable security controls.

For more information about how Razorpay processes personal information, please refer to the Razorpay Privacy Policy.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To arrange shipping and delivery of purchased products.
  • To send order confirmations, payment updates, and order status notifications.
  • To manage refunds, cancellations, and returns.
  • To respond to your questions, requests, and customer support inquiries.
  • To maintain and manage your customer account, where applicable.
  • To maintain order records and facilitate payment reconciliation.
  • To detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activity.
  • To improve our Website, products, services, and customer experience.
  • To analyze Website traffic and usage patterns through Google Analytics.
  • To comply with applicable legal, regulatory, tax, accounting, and other lawful obligations.

We will use personal information for the purposes described in this Privacy Policy or for other purposes disclosed to you at the time of collection, where applicable.

3. Google Analytics and Website Usage Data

We use Google Analytics to understand how visitors interact with our Website and to improve its performance and user experience.

Google Analytics may collect information such as:

  • Website pages visited
  • Approximate location derived from IP address or other signals
  • Browser and device information
  • Referring website or traffic source
  • Interaction and engagement information
  • General Website usage and performance data

The information collected depends on our Google Analytics configuration, including the features and measurement settings enabled on our Website.

Google Analytics may use cookies or similar technologies to measure Website activity. We may use this information in aggregated or statistical form to understand visitor behavior, identify improvements, and evaluate Website performance.

For more information, please review Google’s Privacy & Terms.

You can also install the Google Analytics Opt-out Browser Add-on, where supported.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support its functionality, improve user experience, and understand Website usage.

Cookies may be used for purposes such as:

  • Maintaining shopping cart functionality.
  • Supporting checkout and order processing.
  • Remembering user preferences.
  • Maintaining login or account functionality, where applicable.
  • Measuring Website traffic and performance.
  • Supporting analytics and other Website features.

Our use of cookies depends on the functionality enabled on our Website and the third-party services integrated with it.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of shopping carts, checkout, account features, or other parts of the Website.

5. WooCommerce and Order Processing

Our Website uses WooCommerce, an e-commerce platform integrated with WordPress, to support product listings, shopping cart functionality, checkout, order management, and related e-commerce operations.

When you place an order, the information you provide may be processed through our Website and WooCommerce systems to:

  • Create and manage your order.
  • Record order and customer information.
  • Process order fulfillment and delivery.
  • Provide order status updates.
  • Support refunds, returns, and customer service.
  • Maintain necessary transaction records.

WooCommerce-related data may be stored and processed by our Website hosting provider and other service providers supporting our e-commerce operations.

6. Razorpay Payment Processing

We use Razorpay to process payments made through our Website.

Depending on the payment method and Razorpay services enabled, Razorpay may process relevant personal, transaction, payment, device, or security information to facilitate payment processing, verification, fraud prevention, and related services.

We may receive payment status and transaction details necessary to confirm and manage your order.

Your use of Razorpay payment services may also be subject to Razorpay’s applicable privacy notices and terms.

You can review Razorpay’s privacy information at:

https://razorpay.com/privacy-policy

7. Sharing of Personal Information

We may share personal information with trusted service providers and other parties where reasonably necessary to operate our Website and fulfill the purposes described in this Privacy Policy.

These parties may include:

  • Payment Service Providers: Razorpay, for payment processing and related transaction services.
  • Website and Hosting Service Providers: Providers supporting the hosting, maintenance, security, and operation of our WordPress website.
  • E-commerce and Order Management Providers: WooCommerce and related technical service providers used to manage orders and customer transactions.
  • Shipping and Delivery Partners: Courier, logistics, or delivery providers, where required to deliver your order.
  • Analytics Service Providers: Google Analytics and related Google services used for Website measurement and analytics.
  • Professional or Legal Advisors: Where reasonably necessary for legal, compliance, security, or business purposes.
  • Government or Regulatory Authorities: Where disclosure is required by applicable law, legal process, or a valid governmental request.

We do not sell your personal information as a standalone product. We share information as reasonably necessary to provide our services, operate the Website, process transactions, comply with legal requirements, or protect our legitimate business interests, subject to applicable law.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

You should also take reasonable steps to protect your account credentials and other personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, accounting, legal, tax, regulatory, and dispute resolution requirements.

The retention period may vary depending on the type of information, the purpose of processing, and applicable legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, where legally permitted.
  • Ask questions about how your personal information is used.
  • Withdraw consent where processing is based on consent, subject to applicable legal limitations.
  • Raise a privacy-related complaint or concern.

To exercise any applicable rights or make a privacy request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or necessary for legitimate business purposes.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including payment providers and other external services.

Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Children’s Privacy

Our Website is not intentionally directed toward children who are below the age at which they can independently provide valid consent under applicable law.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, service providers, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Deepangan Lights

Website: https://deepanganlights.com/

Email: hello [at] deepanganlights.com

Business Address: Patil Hill View Society, Handewadi, Pune – MH 412308

We will review and respond to privacy-related inquiries in accordance with applicable law.