Terms & Conditions

Effective Date: 01 July 2026

Last Updated: 20 Sept 2026

Welcome to Deepangan Lights. These Terms & Conditions govern your access to and use of our website, https://deepanganlights.com/ , and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Deepangan Lights

Deepangan Lights operates an online store offering lighting products and related products through its website.

Website: https://deepanganlights.com/

Business Name: Deepangan Lights (Owned by Cielle Ventures)

Business Email: hello [at] deepanganlights.com

Business Address: Patil Hill View Society, Handewadi, Pune – MH – 412308

Legal Entity Name: Cielle Ventures

2. Acceptance of These Terms

By using our website, you confirm that:

You have the legal capacity to enter into a binding agreement under applicable law.
The information you provide during checkout or communication with us is accurate and complete.
You will use the website and its services only for lawful purposes.
You agree to comply with these Terms & Conditions and applicable laws and regulations.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate and up to date.

However:

Product colours may appear different depending on your device, screen settings, lighting conditions, or photography.
Minor variations in appearance, finish, texture, or dimensions may occur, particularly for handmade, handcrafted, or individually finished products.
Product images may include styling elements or accessories that are not included with the product. Please refer to the product description for details about what is included.
Product availability may change without prior notice.
We reserve the right to correct errors, update product information, or discontinue products where necessary.

Any product-specific specifications, usage instructions, or safety information provided with a product should be followed carefully.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase.
Decline or cancel an order where a product is unavailable.
Correct pricing, description, or inventory errors.
Contact you if an ordered product becomes unavailable or cannot be fulfilled.

If we cancel an order after payment has been received, we will process an eligible refund in accordance with our Refund & Cancellation Policy and applicable law.

5. Pricing and Taxes

Product prices are displayed on the website and may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you place the order, subject to any obvious pricing or technical errors.

Depending on the order and delivery destination:

Applicable taxes may be included in or added to the displayed price.
Shipping and delivery charges may be calculated separately at checkout.
Additional charges may apply for special, urgent, or expedited delivery requests.
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or its authorities.

Any applicable charges displayed at checkout or communicated separately should be reviewed before completing your purchase.

6. Placing an Order

To place an order, you may be required to provide information such as:

Full name
Billing and delivery address
Email address
Contact number
Payment and order-related information

You are responsible for ensuring that the information you provide is accurate and complete.

After you place an order, you may receive an order confirmation through email, SMS, or another available communication channel. An order confirmation acknowledges that we have received your order request; it does not necessarily mean that the order has been accepted or dispatched.

We may contact you to verify order details, delivery information, payment status, or other information required to process your order.

7. Order Acceptance and Cancellation by Us

We reserve the right to decline, restrict, or cancel an order in circumstances including, but not limited to:

Product unavailability.
Incorrect or obvious pricing or product information errors.
Suspected fraudulent, unauthorized, or unlawful activity.
Incomplete or inaccurate customer or delivery information.
Delivery restrictions or inability to deliver to the specified location.
Technical, payment, inventory, or operational issues.
Any other circumstances permitted under applicable law.

If an order is cancelled after payment has been received, we will communicate the cancellation and process an eligible refund in accordance with our Refund & Cancellation Policy and applicable law.

8. Payments

Payments on our website may be processed through Razorpay or other payment methods made available at checkout.

By making a payment, you confirm that:

The payment information provided by you is accurate and authorized for use.
You are authorized to use the selected payment method.
You will not use a payment method for an unauthorized, fraudulent, or unlawful transaction.

Payment processing may be subject to the terms, policies, and privacy practices of the relevant payment service provider.

We do not generally store complete payment card details on our website. Payment information may be processed by the relevant payment service provider in accordance with its applicable security and privacy practices.

An order will generally be processed after the payment status has been successfully confirmed, subject to order verification and product availability.

9. Shipping and Delivery

Our shipping and delivery practices are described in our Shipping & Delivery Policy.

The following general conditions apply:

Orders are generally processed and dispatched within 1–2 business days, unless otherwise communicated.
Dispatch timelines may vary depending on product availability, order requirements, holidays, operational circumstances, or other factors.
Delivery timelines depend on the shipping provider, destination, customs procedures, and other circumstances outside our direct control.
Dispatch within the stated processing period does not guarantee delivery on a particular date.
Customers are responsible for providing accurate and complete delivery information.
Tracking information may be shared by email, SMS, or another available communication method.
Special, urgent, or expedited delivery requests must be discussed with us before confirmation and may involve additional charges.

For further details, please refer to our Shipping & Delivery Policy.

10. International Orders

We may accept orders for delivery to locations outside India, subject to product availability, shipping coverage, and applicable restrictions.

International customers acknowledge that:

Delivery timelines may vary by country and location.
Customs clearance may cause delays.
Customs duties, import taxes, brokerage fees, or other destination-related charges may apply.
The customer may be required to provide information or documentation for customs clearance.
Delivery may be affected by local laws, import restrictions, customs requirements, or the policies of shipping providers.
Any additional charges or requirements imposed by the destination country should be reviewed by the customer.

We will provide information available to us regarding international delivery, but we cannot guarantee customs clearance timelines or the actions of destination-country authorities.

11. Cancellations, Refunds, and Damaged Products

Our cancellation and refund practices are described in our Refund & Cancellation Policy.

In general:

Cancellation requests should be submitted as soon as possible.
Cancellation may not be possible after an order has been dispatched or after irreversible production or fulfillment activities have begun.
Custom, personalized, or specially prepared products may be subject to specific cancellation restrictions, subject to applicable law.
Customers should contact us within 48 hours of delivery, or becoming aware of an issue, regarding damaged, defective, incorrect, or materially non-conforming products.
Supporting information, including the order number, description of the issue, and photographs or videos where possible, may be required for review.
Any refund, replacement, or other resolution will be handled in accordance with our Refund & Cancellation Policy and applicable legal requirements.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

12. Customer Responsibilities

When using our website or placing an order, you agree to:

Provide accurate and current information.
Review product details, specifications, pricing, and delivery information before ordering.
Use products in accordance with applicable instructions and safety requirements.
Ensure that the delivery address and contact details are correct.
Not use the website for fraudulent, unlawful, abusive, or unauthorized activities.
Not interfere with the security, functionality, or operation of the website.
Not attempt to gain unauthorized access to our website, systems, accounts, or data.
Not reproduce, copy, distribute, or misuse website content without appropriate authorization.

You are responsible for any consequences resulting from inaccurate information provided by you, subject to applicable law.

13. Website Use and Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that:

The website will always be available, uninterrupted, or error-free.
The website will be free from viruses, harmful code, or other technical issues.
All content will always be complete, accurate, or current.
The website will be compatible with every device, browser, or operating system.

We may modify, suspend, restrict, or discontinue any part of the website, including features, content, or functionality, where reasonably necessary.

We will not be responsible for interruptions or failures caused by circumstances beyond our reasonable control, subject to applicable law.

14. Intellectual Property

Unless otherwise stated, the content available on our website, including but not limited to the following, is owned by or licensed to Deepangan Lights:

Logos and brand elements
Product photographs
Product descriptions
Text and written content
Graphics and illustrations
Website design and layout
Videos and other media

This content may be protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes and for purchasing products from us.

You must not reproduce, modify, copy, distribute, publish, sell, license, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

15. User Reviews, Feedback, and Submissions

If you submit a review, comment, photograph, feedback, suggestion, or other content to us, you agree that:

The content is accurate to the best of your knowledge.
You have the right to submit the content.
The content does not violate any law or third-party rights.
The content does not contain unlawful, defamatory, abusive, misleading, or harmful material.
The content does not contain malicious code, spam, or unauthorized promotional material.

By submitting content, you grant us permission to use, reproduce, display, or publish that content for legitimate business, marketing, or operational purposes, subject to applicable law and our Privacy Policy.

We reserve the right to review, moderate, remove, or decline user-submitted content where reasonably necessary.

16. Third-Party Services and Links

Our website may use or connect to third-party services, including payment processing, analytics, shipping, communication, and other service providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent policies, content, availability, or practices of third-party services, except to the extent required by applicable law.

Where our website includes links to third-party websites, those links are provided for convenience. Accessing third-party websites is at your own discretion and subject to their applicable terms.

17. Privacy

Your use of our website and the information you provide to us are governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and share personal information in connection with our website, orders, payments, and related services.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Deepangan Lights will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, including losses related to:

Temporary website unavailability.
Delays caused by shipping providers, customs, or other third parties.
Events beyond our reasonable control.
Incorrect information provided by the customer.
Improper use, installation, handling, or maintenance of a product.
Unauthorized access or security incidents outside our reasonable control.

This section does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability relating to consumer rights, fraud, wilful misconduct, or other legally protected matters.

Our liability, where legally permitted to be limited, will be assessed in accordance with applicable law and the circumstances of the relevant claim.

19. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another party’s rights.

This provision does not apply to the extent that the relevant loss or claim results from our own unlawful conduct, negligence, or any matter for which liability cannot legally be transferred to you.

20. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters.
Fire, flood, or severe weather.
War, civil unrest, or government restrictions.
Strikes or disruptions affecting logistics.
Internet, telecommunications, or technology failures.
Public health emergencies.
Shipping, customs, or transportation disruptions.
Other events beyond our reasonable control.

We will take reasonable steps to resume performance or communicate relevant updates where practicable.

21. Governing Law and Dispute Resolution

These Terms & Conditions will be governed by the laws applicable in India, subject to any mandatory consumer protection rights or other legal requirements that apply to you.

We encourage customers to contact us first so that we can attempt to resolve any concern or dispute promptly and fairly.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory rights or remedies available under applicable law.

22. Grievance Redressal

If you have a complaint, concern, or grievance relating to our website, products, order, payment, delivery, or services, you may contact us using the details below.

Grievance Email Address: hello [at] deepnaganlights.com

We will acknowledge and handle complaints in accordance with applicable laws and our internal grievance redressal process.

23. Changes to These Terms

We may update or revise these Terms & Conditions from time to time to reflect changes in our business practices, website functionality, products, services, or legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an update is published may be subject to the revised terms, to the extent permitted by applicable law.

24. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Refund & Cancellation Policy, and any other policies expressly referenced on our website, form the terms governing your use of our website and purchase of products from us, subject to applicable law.

26. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Business Name: Deepangan Lights